Find the answers to our most frequently asked questions.
BioSense offers innovative cosmetic treatments, formulated to enhance the skin and reveal its natural radiance. Each product is made with quality ingredients and dermatologically tested.
Yes 🌿 Our formulas are suitable for all skin types, even the most sensitive. However, we recommend testing the product on a small area before first use.
Our products are developed and manufactured in compliance with European quality and safety standards, with particular attention paid to the selection of ingredients.
No 🚫 We are firmly opposed to animal testing. All our products are cruelty-free.
Each product comes with precise instructions. We recommend regular application, adapted to your beauty routine, to fully benefit from the active ingredients present in our formulas.
France: delivery in 4 to 7 business days
International: delivery in 5 to 10 business days (depending on the country)
Shipping costs are calculated at the time of payment.
Yes ✅ You have 14 days after receiving your order to return an unopened and unused product to us. The refund will be made upon receipt and inspection of the return.
Once your order is confirmed, you will receive a confirmation email with a tracking number to follow the delivery of your package in real time.
Yes 🎁 You can give the freedom to choose with our BioSense gift card, available directly on our website.
You can write to us via the contact form on the site, or directly by email at support@biosense-cosmetique.com Our team will respond to you quickly 💌
Your questions about our
A collagen mask is a moisturizing skincare product that contains collagen, an essential protein for skin firmness and elasticity. This mask helps reduce the appearance of wrinkles, deeply hydrate, soothe irritations, and give a luminous and revitalized effect to your complexion.
1. Cleanse your face thoroughly and dry it by gently patting with a soft towel.
2. Remove the mask from its packaging and carefully apply it to your face, making sure to fit it well around the eyes, nose, and mouth.
3. Leave on for 2 to 3 hours.
4. Remove the mask and gently massage the excess serum until fully absorbed.
For optimal results, it is recommended to use the collagen mask 2 to 3 times a week. However, you can adjust the frequency according to the specific needs of your skin.
Yes, our collagen masks are formulated to suit all skin types, including sensitive skin. If you have particular concerns, it is always recommended to do a patch test on a small area before full use.
Our collagen masks are rich in hydrolyzed collagen, hyaluronic acid, natural plant extracts, and essential vitamins. These ingredients work together to hydrate, nourish, and strengthen the skin, while providing an anti-aging effect.
Yes, the Bio-Collagen Intense Care mask can be incorporated into your existing skincare routine. However, we recommend testing new products to ensure their compatibility with your skin.
No, our collagen masks are not tested on animals. We are committed to offering ethical and animal-friendly skincare products.
We recommend that you consult the full list of ingredients provided on the product packaging. If you have known allergies, it is advisable to consult a dermatologist before use.
Collagen masks have a shelf life of 2 years from the manufacturing date. Once the packaging is opened, it is best to use the mask immediately to ensure the effectiveness of the active ingredients.
Store the masks in a cool, dry place, away from direct sunlight. You can also place them in the refrigerator for an extra refreshing effect when applying.
Biosense Laboratory.
