FAQ
Find the answers to our most frequently asked questions.
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What types of products does BioSense offer?
BioSense offers innovative cosmetic treatments, formulated to enhance the skin and reveal its natural radiance. Each product is made with quality ingredients and dermatologically tested.
Are your products suitable for all skin types?
Yes 🌿 Our formulas are suitable for all skin types, even the most sensitive. However, we recommend testing the product on a small area before first use.
How are your products made?
Our products are developed and manufactured in compliance with European quality and safety standards, with particular attention paid to the selection of ingredients.
Are BioSense products tested on animals?
No 🚫 We are firmly opposed to animal testing. All our products are cruelty-free.
How to use BioSense products for better results?
Each product comes with precise instructions. We recommend regular application, adapted to your beauty routine, to fully benefit from the active ingredients present in our formulas.
What are the delivery times and fees?
France: delivery in 4 to 7 business days
International: delivery in 5 to 10 business days (depending on the country)
Shipping costs are calculated at the time of payment.
Can I return a product?
Yes ✅ You have 14 days after receiving your order to return an unopened and unused product to us. The refund will be made upon receipt and inspection of the return.
How do I track my order?
Once your order is confirmed, you will receive a confirmation email with a tracking number to follow the delivery of your package in real time.
Do you offer gift cards?
Yes 🎁 You can give the freedom to choose with our BioSense gift card, available directly on our website.
How to contact you in case of a question?
You can write to us via the contact form on the site, or directly by email at support@biosense-cosmetique.com Our team will respond to you quickly 💌
Your questions about our
Bio-collagen Mask
What is a collagen mask and what are its benefits?
A collagen mask is a moisturizing skincare product that contains collagen, an essential protein for skin firmness and elasticity. This mask helps reduce the appearance of wrinkles, deeply hydrate, soothe irritations, and give a luminous and revitalized effect to your complexion.
How to use a collagen mask?
1. Cleanse your face thoroughly and dry it by gently patting with a soft towel.
2. Remove the mask from its packaging and carefully apply it to your face, making sure to fit it well around the eyes, nose, and mouth.
3. Leave on for 2 to 3 hours.
4. Remove the mask and gently massage the excess serum until fully absorbed.
How often should I use a collagen mask?
For optimal results, it is recommended to use the collagen mask 2 to 3 times a week. However, you can adjust the frequency according to the specific needs of your skin.
Is the mask suitable for all skin types?
Yes, our collagen masks are formulated to suit all skin types, including sensitive skin. If you have particular concerns, it is always recommended to do a patch test on a small area before full use.
What are the main ingredients of the mask?
Our collagen masks are rich in hydrolyzed collagen, hyaluronic acid, natural plant extracts, and essential vitamins. These ingredients work together to hydrate, nourish, and strengthen the skin, while providing an anti-aging effect.
Can I use the mask at the same time as my other skincare products?
Yes, the Bio-Collagen Intense Care mask can be incorporated into your existing skincare routine. However, we recommend testing new products to ensure their compatibility with your skin.
Are the masks tested on animals?
No, our collagen masks are not tested on animals. We are committed to offering ethical and animal-friendly skincare products.
Can I use the mask if I have a specific allergy?
We recommend that you consult the full list of ingredients provided on the product packaging. If you have known allergies, it is advisable to consult a dermatologist before use.
How long do masks last?
Collagen masks have a shelf life of 2 years from the manufacturing date. Once the packaging is opened, it is best to use the mask immediately to ensure the effectiveness of the active ingredients.
How can I store my collagen masks?
Store the masks in a cool, dry place, away from direct sunlight. You can also place them in the refrigerator for an extra refreshing effect when applying.
The best skincare routine is the one you can follow. This formula is so pleasant to use that staying consistent will no longer be a chore.
Biosense Laboratory.